BBB … Why Reviews Are So Important
Sure, you have seen the BBB logo and name on the websites of some moving companies in Portland Oregon. In fact, it’s almost synonymous with businesses that deliver reliable, ethical, and trustworthy services to the customers.
Right from the outset, you need to know that BBB maintains one of the highest accreditation standards in the industry. It requires business to abide by ethical business practices, including safeguarding customer privacy, fair advertising, and full disclosure of material facts to clients.
Which brings us to the question: why are BBB customer reviews so important?
Identify the Scammers
Those moving companies that don’t have BBB accreditation or reviews are most likely fly-by-nights looking to scam you of your hard-earned dollar. Reviews are the basis for the companies that actually interact with customers. Otherwise, there wouldn’t be any review.
Know who is certified
Reviews usually reveal companies or moving agencies that don’t have proper documentation. If a customer realizes that a company is not licensed, for instance, he or she will sure mention that on the review. And USDOT license is paramount for out of state moves.
Know who charges questionable or hidden fees
Some shady moving companies in Oregon offer seemingly rock-bottom rates but add lots of extra charges later. That is a big no-no. And the best way to know is to read online reviews.
Know who does a good job
Generally, companies that boast positive reviews often deliver excellent work. Whether moving, driving, or unpacking, you can count on these movers to do a bang-up job. Customers usually rate companies based on professionalism, cost, quality, and so forth.
Helps Companies Improve
Customers can pinpoint areas of improvement for companies in their reviews. This way, the moving firms can change for the better. They’ll know if their rates are high, if their turnaround times should improve or if they should even fire some employees.
Request a quote
BBB review also offers a nifty way for customers to request a fair and open quote from a moving company in Oregon. This way, you can be sure that you are working with a good company.
Rate Business
The reverse is also true. You can post positive reviews for companies that delivered excellent work, allowing others to take advantage their superb skills. Similarly, you can post a bad review for a shady moving company, saving many people out there lots of headaches.
BBB reviews go beyond star rating. It offers customers the opportunity to zero in on good companies, the ones that will deliver each and every time.
